Property Assistant UK

Finding Your Perfect Rental Property

Finding Your Perfect Rental Property

We understand that renting or letting means choosing where to put your faith.

Landlords want responsible tenants and tenants want a property to feel like home. Both want a property management service that looks after them.

We’ve been in this industry a long time and we know it’s the people involved who make a difference between an ‘ok’ experience and an ‘outstanding’ one. So, for our part in the equation, we make sure our customer service is exceptional.

And because we make sure we get to know our all our clients to fully understand their needs, you can be confident that your faith is well placed.

We focus on the people, not just the properties.  Let us help you find your next new home!

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Finding a Property

Good quality properties are viewed and reserved very quickly so it is a good idea to start looking at least two months before you wish to move.  Now you’re registered with us, we’ll contact you as soon as a suitable property becomes available and book in viewings at times to suit you.  Usually, you’ll be accompanied by a member of staff who can answer any questions you may have.


These are the types of questions that most people have:

  • How long is the contract? 

  • Are there scheduled rent increases?

  • Can I check the electrical, boiler and gas installation checks/reports?

  • Is maintenance of communal areas expected (for example garden, hallway)?

  • Is it furnished, part or unfurnished? Which items are included?

  • Who lives upstairs or next door? 

  • Is a parking space included, or is a parking permit needed?

  • What's the council tax band? 

  • What’s the local area like?

Once You’ve Found the Perfect Home, make sure you can proceed as quickly as possible.  This is a quick overview of what happens next…


Once the terms of the tenancy have been provisionally agreed with the landlord you will be asked to fill out a property reservation form and pay a reservation fee.  This is £250 or the equivalent of one week’s rent, whichever is the lesser.  Providing the tenancy goes ahead, the reservation fee will be deducted from the first month’s rent payment.

Proof of ID 

Each tenant over the age of 18 will be required to provide proof of ID as well as proof that they are permitted to reside in the UK for the period of the tenancy. A full list of valid documents can be provided to you upon request. We will also require proof of current address such as a recent utility bill or bank statement. All documents must be originals.  


We use a third party referencing company to evaluate tenants’ references. This company will contact you by email. You will be required to supply details of previous residential addresses for the past 3 years, contact details for previous landlords or agents, employment details, salary details and referees. They may ask you to provide a personal reference and sometimes a guarantor. 

Tenancy Agreement 

Once we have received clearance from the referencing company we will draft a formal Tenancy Agreement. The agreement must be signed by all parties in order for it to take effect. This document cannot be amended, if you are unsure of any of the wording then we recommend that you seek clarification before signing. The move in date cannot be confirmed until all references are cleared and the landlord has provided their final approval of the tenancy agreement. 


Before your tenancy commences you will be required to pay a security deposit. The Security Deposit for all new tenancies are: 

  • capped to five weeks’ rent for any tenancy where the annual rent is up to £50,000.00

  • capped at six weeks’ rent for any tenancy where the annual rent is between £50,000.00 and £100,000.00 

  • uncapped and agreed by negotiation for any rentals greater than £100,000.00 per annum


Ten things to ask just before moving in:

There’s a lot to think about when moving and here are some simple, practical questions that you’ll probably wish you’d asked once you’ve moved in!

  1. Where's the mains water stopcock?

  2. Where's the fuse box?

  3. Where are the gas and electricity meters?

  4. Are there instruction manuals for any electrical items?

  5. Who supplies the gas and electricity?

  6. Where is the thermostat?

  7. Where are the TV aerial and phone line sockets?

  8. Which provider currently supplies the home phone and broadband?

  1. Which days are rubbish and recycling collected?

  2. Who do I call in the unfortunate event that something goes wrong?

But don’t worry, we are here to support you all the way.  We’re happy to help!